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This research describes the adoption and the usage of Internet commerce technologies (EC) in a small to medium‐sized business (SME) in New Zealand. The case study is part of the aerial mapping industry. By relying on the technological innovation theories in the context of small business, this research looks at determinants of EC adoption and success in this SME. The findings in this research highlight the importance of the technological factors in general and the relative advantage characteristic specifically in driving the EC phenomenon in the case study. The individual context has further endorsed the central role of the CEO and his characteristics in adopting new technological innovations. However, EC usage in business in the case study was limited and its success expected to happen in the long terms projections only. The research addresses both theoretical as well as professional contributions and highlights implications in EC research in the case study.

The quest for service excellence and competitive edge by firms result in the constant search for effective process and information systems management methods. The recent emergence of the application service provision (ASP) business model has promised firms remote‐access to industry robust business processes and “best of breed” enterprise applications on a rental basis. This paper examines how the ASP business model facilitates business process and information systems improvements in firms through effective process management. This is pursued through a review of relevant literature and empirical evidence gathered from a case study‐based investigation in six firms in the UK. By examining the features of remote application and business process outsourcing in the context of business process management, this paper outlines how firms can improve their business and IT performance. Findings from empirical evidence are used to substantiate the arguments and suggest areas for future research.